Refund policy

Refund & Return Policy

Thank you for shopping at Iconic Brands Clothing. We take pride in creating high-quality knitwear, including handmade and custom-designed garments.

Please review our return and refund policy before placing your order.

1. Returns for European Union Customers

Customers residing in the European Union have the right to withdraw from an eligible online purchase within 14 calendar days of receiving their order.

To exercise this right, please contact us at iconicbrandsclothing@gmail.com with a clear statement of your decision to withdraw.

After notifying us, you must send the item back within 14 calendar days.

Return Conditions

Customers are responsible for the direct cost of return shipping, unless otherwise required by law.

We strongly require customers to use a shipping service with mandatory shipment tracking and to provide the tracking number. Please retain proof of postage until your return has been processed.

Items may be inspected to establish their nature, characteristics, and fit.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

We require customers to return products with their original packaging and documentation, including a receipt or other proof of purchase. However, the absence of original packaging or a paper receipt does not automatically invalidate the statutory right of withdrawal under EU law, provided the purchase can be verified.

Refunds

For a valid withdrawal, we will refund the payments required by applicable law, including the cost of the least expensive standard delivery method offered for the original order.

Refunds will be issued to the original payment method without undue delay and no later than 14 calendar days after we receive your withdrawal notification.

We may withhold the refund until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.

2. Custom-Made and Personalized Products

Many of our garments are handmade according to individual customer specifications.

Products made to the customer's individual measurements or clearly personalized according to their specific instructions are excluded from the statutory right of withdrawal, where permitted by applicable law.

This may include:

Garments made to individual body measurements.

Designs created or significantly modified according to a customer's specific requirements.

Other clearly personalized products.

A product is not automatically considered personalized solely because it is handmade or produced after an order is placed.

These exclusions do not affect customers' statutory rights concerning defective, damaged, or incorrectly supplied products.

3. Returns for Customers Outside the European Union

For eligible non-personalized products, we accept return requests within 14 days of delivery.

Please contact us before returning your order.

To qualify for a return under this voluntary policy, items must be unused, unworn, and returned in their original condition, except where applicable consumer protection laws provide otherwise.

Customers are responsible for return shipping costs unless the return is due to our error or otherwise required by law.

Custom-made and personalized products are not eligible for discretionary returns.

Sale items are excluded from discretionary returns under this section, except where required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at iconicbrandsclothing@gmail.com with your order number and photographs, if available.

We will review the issue and provide an appropriate solution, including repair, replacement, or refund where required by applicable law.

Nothing in this policy limits your statutory consumer rights.

5. Exchanges

For standard, non-personalized products, please contact us to discuss exchange availability.

Exchanges are subject to stock availability and applicable consumer rights.

Custom-made garments cannot normally be exchanged for preference-related reasons.

6. Refund Processing

Once we receive and inspect an eligible return, we will notify you of its status.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider. Statutory refund deadlines remain applicable.

Any permissible deduction for diminished value will be assessed individually rather than applying an automatic restocking fee.

7. Return Shipping Address

Iconic Brands Clothing
Oliynykova Nataliya
Sosoy Tayromeneos 9
Kato Achaia, 25200
Greece

Email: iconicbrandsclothing@gmail.com

Please contact us before shipping your return so we can provide the appropriate instructions.

8. Contact Us

For questions about cancellations, returns, exchanges, or refunds, please contact:

iconicbrandsclothing@gm